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Services in Christchurch

Supported Living Services

Please read the Council’s general privacy notice as well as this notice

What we do

Adult Social Care – Services are responsible for providing a Supported Living Service which includes help with personal care, washing or cooking in your home. Also includes commissioning of services.

The purposes we use your personal information for

We collect and process your personal information to provide these services to you. This will include:

  • Providing personal care, domiciliary care and support services in your own home.
  • To deliver services and support you.
  • To enable us to manage the services we provide.
  • To train and manage our workers who deliver those services.
  • To investigate any worries or complaints you may have about our goods or services.
  • To check the quality of our goods and services.
  • To help with research and planning of new services.
  • To plan and commission services.

The personal information we collect and use

We only obtain and use the information we need to provide our services to you. We also obtain and use special category information.

The law we use to process your personal information

Statutory legislation

The main legislation that provides us with the statutory basis to deliver our services is:

  • Community Care Act 1990.
  • Care Act 2014.
  • Mental Health Act 1983.
  • Mental Capacity Act 2005.
  • Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

The GDPR/DPA conditions we meet:

The conditions that we use to process your personal information are:

General Data Protection Regulation (GDPR) 2018:

Article 6 – Lawfulness of Processing:

  • (a) processing is necessary for compliance with a legal obligation to which the controller is subject;
  • (b) processing is necessary in order to protect the vital interests of the data subject or of another natural person.

Special category personal information.

We also use these additional conditions to process your special category personal information:

Article 9 – Special Categories of Personal Data

  • (a) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Member State law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3.
  • Paragraph 3: Personal data referred to in paragraph 1 may be processed for the purposes referred to in point (h) of paragraph 2 when those data are processed by or under the responsibility of a professional subject to the obligation of professional secrecy under Union or Member State law or rules established by national competent bodies or by another person also subject to an obligation of secrecy under Union or Member State law or rules established by national competent bodies.

Who we may share your information with

We use a range of organisations to either store personal information or to help deliver our services to you. Sometimes we have a legal duty to provide your personal information to other organisations, for example the court service or HMRC.

We may also share your personal information with organisations:

  • Health Professionals.
  • Hospitals
  • General Practitioners.
  • District Nurses.
  • NHS Clinical Commissioning Groups.
  • NHS Community Trusts.
  • Independent agencies providing care and support.
  • South West Ambulance Service.
  • Police.
  • Dorset and Wiltshire Fire and Rescue Service.
  • Housing Associations.
  • Department for Work and Pensions.
  • Financial services for benefit advice and financial assessments.
  • Volunteer services (food bank).
  • Advocacy services.
  • Mental health services.
  • Other BCP Council Departments.
  • Other Local Authorities.
  • Court of Protection.
  • Office of the Public Guardian.
  • Support and advice services.
  • Local Government Ombudsman.
  • In instances of complaint, we may share information with independent complaint investigators.

Your information will not be disclosed to any other organisations, except where we are required and allowed to by law.

We may seek your consent if we are able to offer additional services which we believe are of benefit to you. This will be clearly communicated to you. We will only share your details with these organisations if we have your consent. We will not share your information otherwise.

How long we keep information about you

We will retain this information for 8 years after last contact/action or two years after being notified of death of individual as stated in our Retention Schedule and in accordance with the Data Protection Act (DPA) 2018.

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