Emergency Duty Service
Please read the Council’s general privacy notice as well as this notice
What we do
Adult Social Care – Services are responsible for providing the Emergency Duty Service (EDS), including the commissioning of services.
The purposes we use your personal information for
We collect and process your personal information to provide these services to you. This will include:
Emergency social care support including, but not exclusively for, the following:
- providing urgent or emergency advice, support or services
- assessment for social care support
- informing you about alternative community support
- promoting independence and wellbeing
- protecting adults at risk from harm
- calculating personal contribution (if any) to the cost of care services
- monitoring and review of social care needs
- planning and commissioning of services
The personal information we collect and use
We only obtain and use the information we need to provide our services to you. We also obtain and use special category information.
The law we use to process your personal information
The main legislation that provides us with the statutory basis to deliver our services is:
- Community Care Act 1990
- Care Act 2014
- The Mental Health Act 1983
- The Mental Capacity Act 2005
- The Housing Act 2004
- Children’s Act 1989/2004
The GDPR/DPA 2018 conditions we meet
General Data Protection Regulation (GDPR) 2018:
Article 6 – Lawfulness of Processing:
(a) processing is necessary for compliance with a legal obligation to which the controller is subject;
(b) processing is necessary in order to protect the vital interests of the data subject or of another natural person
(c) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Special category personal information
We also use these additional conditions to process your special category personal information:
Article 9 – Special Categories of Personal Data
- (a) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Member State law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3
- Paragraph 3: Personal data referred to in paragraph 1 may be processed for the purposes referred to in point (h) of paragraph 2 when those data are processed by or under the responsibility of a professional subject to the obligation of professional secrecy under Union or Member State law or rules established by national competent bodies or by another person also subject to an obligation of secrecy under Union or Member State law or rules established by national competent bodies.
Who we may share your information with
We use a range of organisations to either store personal information or to help deliver our services to you. Sometimes we have a legal duty to provide your personal information to other organisations, for example the court service or HMRC.
We may also share your personal information with organisations:
- Health Professionals
- General Practitioners
- District Nurses
- NHS Clinical Commissioning Groups
- NHS Community Trusts
- Independent agencies providing care and support
- South West Ambulance Service
- Dorset and Wiltshire Fire and Rescue Service
- Housing Associations
- Department for Work and Pensions
- Financial services for benefit advice and financial assessments
- Volunteer services (food bank)
- Advocacy services
- Mental health services
- Other BCP Council Departments
- Other Local Authorities
- Court of Protection
- Office of the Public Guardian
- Support and advice services
- Local Government Ombudsman
- In instances of complaint, we may share information with independent complaint investigators
Your information will not be disclosed to any other organisations, except where we are required and allowed to by law.
We may seek your consent if we are able to offer additional services which we believe are of benefit to you. This will be clearly communicated to you. We will only share your details with these organisations if we have your consent. We will not share your information otherwise.
How long we keep information about you
We will retain this information for 8 years as stated in Bournemouth, Christchurch and Poole (BCP) Adult Social Care – Services Retention Schedule and in accordance with the Care Act 2014, the Mental Capacity Act 2005 and the Mental Health Act 1983 guidance.