Adult Social Care Complaints
Comments, concerns, complaints or compliments about Adult Social Care
We want to hear what you think about our services. This will give us a valuable insight into how we are doing. We are committed to learning from complaints and comments as these help us to improve our services.
Please let us know if:
To make a formal complaint or raise a concern
Make a formal complaint
Make a complaint using our online complaints form.
If the people who provide the service are unable to resolve the situation, you can make a formal complaint. To do this either complete the form above or contact:
Adults Complaint Manager
Telephone: 01202 458953
Address: FREEPOST RTKS-LEBR-YTAR, NBLO, Town Hall, Bournemouth, BH2 6DY
If you would like someone to help you make the complaint, the Adult Complaints Manager may be able to arrange an advocate to speak up for you and help you.
What we do
When you make a complaint we:
Within three days of receiving your complaint we:
How we respond
There are a number of ways we can look into your complaint, for example we can:
carry out an internal investigation and let you know the outcome
ask the relevant team manager to talk through the issues with you and send a letter of response
arrange a meeting with you and key people involved in the complaint to discuss the issues
arrange for an independent investigation to take place and let you know the outcome.
We will keep you informed of how your complaint is progressing throughout.
If you are still unhappy after you receive a response to your concerns, you can discuss this with the Adult Complaints Manager or you can refer your complaint to the Local Government Ombudsman.