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Services in Christchurch

Direct Payment Service

Please read the Council’s general privacy notice as well as this notice

What we do

Adult Social Care – Services are responsible for providing the Direct Payment service, including the commissioning of services.

The purposes we use your personal information for

We collect and process your personal information to provide these services to you. This will include:

  • providing Personal Budget information, advice and guidance
  • assisting you to recruit and retain Personal Assistants
  • holding information of Personal Assistants looking for work on the Personal Assistant Register
  • to share relevant data with pre-paid Financial Services to set up the online account
  • planning and commissioning of services

The personal information we collect and use

We only obtain and use the information we need to provide our services to you. We also obtain and use special category information.

The law we use to process your personal information

Statutory legislation

The main legislation that provides us with the statutory basis to deliver our services is:

  • Community Care Act 1990
  • Care Act 2014
  • Mental Health Act 1983
  • Mental Capacity Act 2005
  • The Care and Support (Direct Payments) Regulations 2014

The GDPR/DPA 2018 conditions we meet

General Data Protection Regulation (GDPR) 2018

Article 6 – Lawfulness of Processing:

  • (a) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
  • (b) processing is necessary for compliance with a legal obligation to which the controller is subject
  • (c) processing is necessary in order to protect the vital interests of the data subject or of another natural person
  • (d) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

Special category personal information

We also use these additional conditions to process your special category personal information:

Article 9 – Special Categories of Personal Data

  • (a) processing is necessary for the purposes of preventive or occupational medicine, for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services on the basis of Union or Member State law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in paragraph 3
  • Paragraph 3: Personal data referred to in paragraph 1 may be processed for the purposes referred to in point (h) of paragraph 2 when those data are processed by or under the responsibility of a professional subject to the obligation of professional secrecy under Union or Member State law or rules established by national competent bodies or by another person also subject to an obligation of secrecy under Union or Member State law or rules established by national competent bodies

Who we may share your information with

We use a range of organisations to either store personal information or to help deliver our services to you. Sometimes we have a legal duty to provide your personal information to other organisations, for example the court service or HMRC.

We may also share your personal information with organisations:

  • Health Professionals
  • Hospitals
  • General Practitioners
  • District Nurses
  • NHS Clinical Commissioning Groups
  • NHS Community Trusts
  • Independent agencies providing care and support
  • South West Ambulance Service
  • Police
  • Dorset and Wiltshire Fire and Rescue Service
  • Housing Associations
  • Department for Work and Pensions
  • Financial services for benefit advice and financial assessments
  • Volunteer services (food bank)
  • Advocacy services
  • Mental health services
  • Other BCP Council Departments
  • Other Local Authorities
  • Court of Protection
  • Support and advice services
  • Local Government Ombudsman
  • In instances of complaint, we may share information with independent complaint investigators

Your information will not be disclosed to any other organisations, except where we are required and allowed to by law.

We may seek your consent if we are able to offer additional services which we believe are of benefit to you. This will be clearly communicated to you. We will only share your details with these organisations if we have your consent. We will not share your information otherwise.

How long we keep information about you

We will retain this information for 8 years as stated in Bournemouth, Christchurch and Poole (BCP) Adult Social Care – Services Retention Schedule and in accordance with the Care Act 2014 guidance.

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