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Services in Christchurch

Dorset Community Trigger

The community trigger allows victims of anti-social behaviour to request a review of their case. Find out how to apply.

What is the Community Trigger?

The Anti-Social Behaviour, Crime and Policing Act 2014 has introduced a process to give victims the right to request a review of their reports of anti-social behaviour and bring agencies together to take a joined-up, problem-solving approach to review their case.

The Pan-Dorset Community Trigger Procedure sets out how victims of anti-social behaviour across Dorset can request a review of their case.

The Community Trigger is not a substitute or alternative to a formal complaints procedure and all agencies will have processes and eligibility criteria in place to deal with a formal complaint about a given service.

View the Community Trigger data from Oct 2014 - Oct 2018.

Who can use the Community Trigger?

Any Dorset based resident, community or business may use the Community Trigger to request a review of their case. The community may be a loose group of affected residents or a formal community group or residents association.

Thresholds and Qualifying Complaints

To activate a Community Trigger a qualifying complaint must have been made to one of the relevant bodies, as set out in the Pan-Dorset Community Trigger Procedure  as follows:

  • there must have been three reports from one person regarding three separate incidents of anti-social behaviour reported to any local agency within a six month period
  • each incident must have been reported to at least one of the relevant bodies within one month of the incident occurring
  • the first reported incident must be within six months of applying for a case review under the Community Trigger procedure
  • the behaviour complained of must be classified as anti-social behaviour capable of achieving the threshold described in the Pan-Dorset Community Trigger Document

A Qualifying Complaint can be either a closed or open anti-social behaviour case to any agency in Dorset.

Activate the Community Trigger

Activate the Community Trigger

Alternatively you can download a hard copy of the Community Trigger application form and return it by hand or in the post.

Where a victim has a language or literacy issue, or a learning disability we will accept applications in person or by telephone. However, a signed consent on the official application must be obtained. 

Contacts

Each local authority has identified a single point of contact to direct enquiries or Community Trigger requests to.

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