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Services in Christchurch

Customer FAQs

We confirm that in accordance with government guidelines, the centre will close on Wednesday evening at 10pm.
FREE Online / Virtual Fitness Classes and Work Outs:
These will resume from Thursday 5th November. Click the above link to view more details. 
We hope to see as many of you online as possible.


Direct Debit: All Direct Debit payments have been frozen upon our closure. Please do not cancel your Direct Debit mandate. As customers will have just paid for their November membership, we will not be taking a direct debit in December. Your membership will roll over until the end of the year. If the period of lockdown is extended further beyond 2nd December, we will issue further communication accordingly.
Paid upfront: All Upfront members can expect to have their membership extended by the days lost during this period of closure. You do not need to contact us as this will be applied automatically.
Junior Courses (trampoline, gymnastics, squash) - Dependent on when we can re-open, we plan to extend the current term by the quantity of sessions missed for all dry-side courses. Therefore, your child will receive the same amount of sessions for the current term as per your original booking. We shall notify you of the new course end date when possible.
OTHER INFO: GP Referral Customers- If you were expecting an appointment/review with our GPR consultant during this period of closure, we will be in touch to rearrange and discuss any immediate questions you may have.
Block/Contract bookings- You will not be charged for the dates of hire that fall within this period of closure. You do not need to contact us as we will do this automatically for you.
Pay-as-you-go customers- Any class, activity or court/pitch booking that you have already paid for in advance can be transferred to another available slot upon our reopening depending on your preference.We will be in touch with you to arrange this.
We can't wait to see you all again (hopefully in December) and wish you all the very best for November. Stay safe and stay in touch via the 2RM Members Community Page.

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