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Services in Christchurch

Are you homeless

Coronavirus (COVID-19): change to service

On advice from the government regarding the coronavirus (COVID-19), we have changed the way we are delivering our services. Housing services can still be accessed, but we will not be providing face to face contact.

See further information about changes to services.

Help to stay in your home

We want to prevent homelessness wherever we can. If you are at risk of homelessness, please phone us as early as possible so that we can try to help you stay in your current home. The sooner you let us know, the more we can do to try and help you.

Our housing related support services may be able to help you if you need support to stay in your current accommodation, or if you need accommodation which has onsite support.

What happens if we can't prevent homelessness

If we can't help you prevent homelessness, we carry out a homeless assessment to understand if we have a duty to help you.

In some cases, we provide temporary accommodation. We tell you what will happen as part of the overall assessment process.

Get advice

If you are homeless, at risk of homelessness, or want advice on what housing options are available, we're here to help.

Please complete a Housing Enquiry or an online referral form. Alternatively, email us at

We aim to respond to your request by the end of the next working day.

Use this service to:

  • tell us if you are expecting to be homeless in the next 56 days or have been served notice
  • request an appointment for a housing needs assessment.

If you do not have anywhere safe to sleep tonight, please contact us on 01202 123147.

Help if you become homeless out of hours

Call the Emergency Out Of Hours Team on 01202 123147 if you become homeless when our offices are closed, or anytime on a weekend or bank holiday.

The team will assess your circumstances. Depending on the outcome of this, you may be offered accommodation.

The Homelessness Reduction Act (Non-Cooperation Procedure)

From 3 April 2018, the Homelessness Reduction Act 2017 came into force. The act puts a legal duty on councils to offer more support to a wider range of people who are homeless or threatened with homelessness - and to intervene earlier.

As part of that duty, we will work collaboratively with the applicant to produce a Personalised Housing Plan (PHP). The PHP will contain the reasonable steps that both we and the applicant should take to prevent or relieve homelessness. Applicants are expected to cooperate with us to carry out reasonable steps identified on PHP.

Failure to cooperate with the reasonable steps may result in us discharging our duty towards an applicant.

Councils are required to publish their Non-Cooperation Procedure.

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