Complain about SEND services
Talk to your provider before you make a complaint.
If you've already spoken to them and you haven't managed to resolve the problem, find out how to complain.
If your complaint is about your education health and care (EHC) assessment or plan, find out what support is available and how to complain.
Talk to your provider
To resolve a problem you should start by talking to your provider. Talk to them if:
- you have had a bad experience
- there have been ongoing problems
- the service was not what you'd hoped it to be
You should raise your concern early on and speak with the person in charge. This could be the manager, head teacher or key worker of the service or school. You can then discuss how to resolve, or improve the problem.
My problem is still unresolved
If you still have a problem, you can get support from:
Support around EHC plans and assessments
There is a range of support available:
- during an EHC assessment
- during an annual review
- if you have had issues whilst transferring from a statement to an EHC plan
You should first talk to your SEN Planning Coordinator to resolve any issues. If they are unresolved, make a complaint.
For general and legal advice, talk to:
I have been unable to fix the problem and want to complain
If you have tried talking to the service and you have not found a solution, you can make a complaint. This will allow you to start the process of resolving the problem in a more official way.
There are different procedures for different services so please select the relevant type:
Non-council service complaints
If the service is not run by the council, they will have their own complaints procedure. You will need to contact them to make a complaint.
All schools handle complaints themselves. To make a complaint about a school, follow your schools complaint procedure.
Other education complaints
All non-school education provider should have their own complaints process. This could be a college or early years provider. If you still cannot resolve the problem, you can complain to the organisation that inspects them such as Ofsted.
Council run services
If the complaint is about a service, follow our complaints procedure.