Skip to content

We use cookies to make the site simpler. Find out more about cookies

Close alert
Services in Christchurch

Planning for emergencies

Coronavirus (COVID-19): change to service

On advice from the government regarding the Coronavirus (COVID-19), some services have changed. Find the latest information and advice about our services for vulnerable adults in Bournemouth, Christchurch and Poole.

See further information about changes to services.

As a carer it is important to have a plan in place to help the person you care for in an emergency. This could be in case you experience a sudden illness or accident, or if you are delayed getting to them.

Having a plan in place can help ease your worries if you're not able to care for the person you look after at any point in the future.

It's a good idea to put together details about the person you care for and keep it in one place. This should include:

  • details of the name and address and any other contact details of the person you look after
  • who you and the person you look after would like to be contacted in an emergency – this might include family, friends and neighbours
  • details of any medication the person you look after is taking and any ongoing medical treatment they receive
  • if you keep dates of appointments in a diary or calendar, make sure this is somewhere visible

Make sure you let your emergency contacts know where to find the information and keep their contacts handy so you or someone else can get in touch with them. Make sure you check the details regularly to make sure they are up to date.

We have a carers emergency plan template you can use to record all the information.

The message in a bottle scheme which provides a solution for keeping basic personal and medical details, is run by your local Lions Club. This scheme is recognised by all of the emergency services.

In Case of Emergency (ICE)

A campaign started by a paramedic to help emergency staff quickly find who to contact. You can store the word ICE in your mobile phone address book with the number of the person you’d like people to contact, for example your back-up carer. If something happens to you, ambulance, police or hospital staff will look for the word ICE in your phone’s address book and call that person. If you have more than one person to contact in an emergency, you can list them as ICE1, ICE2, ICE3.

If your phone has a lock with a password, you can put ICE information on your phone’s lock screen. Your phone instruction manual will have information about how to do this or you can visit the ICE website to find out more.

An app is now available on both iOS and Android stores.

Carer's Allowance and emergencies

You can still get Carer’s Allowance if you temporarily stop caring for someone. If you can’t provide care because you’re ill or in hospital, you can claim Carer’s Allowance for up to 12 weeks.

Your feedback

This form is for reporting incorrect website content, technical issues, or general website feedback.

Contact us if you want to get in touch about a council service instead.

All fields are required.

Leave your email address so that we can provide a response.

This helps us direct your feedback to the appropriate council.