Contact adult social care services
Contact us during office hours
We provide a range of information, advice and services to adults with care and support needs or who have caring responsibilities.
Our social care teams can be reached through the Adult Social Care Contact Centre who can give advice on getting care and the help we offer.
You can submit your own initial assessment using our online assessment form
Contact us out of hours
Telephone 0300 123 9895
The out of hours service:
- provides emergency cover and access to essential services when our daytime services are closed
- gives information and advice and, where necessary, makes visits to further assess needs and provide services
- is open Monday to Thursday from 5pm to 9am and from 4:30pm Friday to 9am Monday
BSL (British Sign Language) support
For BSL support using a browser:
Use SignVideo apps: select SignVideo Directory Services and scroll down to select BCP Council Adult Social Care
You'll connect to a SignVideo interpreter and they will confirm the BCP Council Adult Social Care. You will then be connected and start the conversation in BSL.
Before using SignVideo BSL Live, please ensure you meet these basic requirements as a minimum:
Instant access with browsers:
- Chrome/Firefox and Safari
- iOS: 11 or above
- Android: 4.4 or above
- PC: Chrome/Firefox
- macOS: Chrome (Safari 11 supported)
Sign Video Apps
- Browsers: Chrome/Firefox and Safari
- iOS: 9 or above
- Android: 4.4 or above
- PC/macOS: no browsers required
Bandwidth of at least 512 kbps upload and download.
Report abuse
Contact the Police on 999 if you think someone may be at immediate risk of harm.
Call 01202 123 654 if you, or someone you know is being abused, or think they may be.
Provider contact
If you are a service provider and would like your organisation to be included on our directory, or if you need to inform us of any changes to your current entry, please email us with brief details:
caredirect@bcpcouncil.gov.uk.