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Services in Christchurch

Christchurch - apply for a taxi or private hire vehicle licence

Vehicle licences are usually granted for 1 year, driver licences for 3 years and operator licences for 5 years.

Licensed operators can only operate vehicles and drivers that are licensed by the same council, for example a Christchurch operator may only operate vehicles/drivers registered in Christchurch.

Before you start

You should read the policies and conditions for details of fees and the application process:

You will need to complete:

We will also require a criminal record check from the Disclosure and Barring Service.

The Council is not authorised to process DBS applications. Instead, certificates can be obtained online. If you are not already registered with GBG, you will need to click on the ‘Register’ button on that page.Once registered you will then be able to log in and follow the on-line procedure.

When prompted, you will need to enter the Council’s ‘PIN’ and ‘Secret Word’ which is as follows:- PIN 153204, Secret Word – Taxi30.

Further details can be seen in paragraph 5.18 on pages 10 and 11 of the Christchurch Licence Policies and Conditions booklet. 

Apply for a licence

Complete the relevant application form and return it to us along with the supporting documents.

Please note, It can take up to 14 days to process your application.

Renewing a licence after 1 January 2019

If you need to renew your licence, please contact us.

If you were granted a licence before 1 October 2017 you will need to complete a Vocational Diploma (NVQ) in Road Passenger Vehicle Driving, unless you can provide proof of completion of an appropriate BTEC or NVQ before 1 October 2017.

Please note, It can take up to 14 days to process your application.

Changes to Wick Lane taxi rank

From 1 September 2017, hackney carriage drivers must:

  • only access Wick Lane Taxi Rank between 6pm and 8am daily via the feeder rank in Mayor's Mead Car Park
  • locate their vehicles in the coach bays facing the new electronic signalling device, which will show when a space on the rank is available
  • leave the feeder rank in turn to get on the Wick Lane rank
  • no longer queue in Wick Lane

Failure to comply may result in legal action, including suspension or revocation of licences.

Customer information

Fares

The Christchurch fare chart shows the maximum fares that taxis are able to charge:

If you make a booking with a private hire company you should agree the fare before the booking is confirmed as the council does not set these fares.

Wheelchair accessible vehicles

View the contact details of companies with wheelchair accessible vehicles.

Register of licensed drivers, vehicles and operators

View the Christchurch licence register, which shows licensed drivers, vehicles and operators.

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