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Services in Christchurch

Christchurch - apply for/renew a taxi or private hire licence

Coronavirus (COVID-19): change to service

On advice from the government regarding the coronavirus (COVID-19), we have suspended new driver applications and medicals, current licences will be extended by 6 months. 

See further information about changes to services.

Vehicle licences are usually granted for 1 year, driver licences for 3 years and operator licences for 5 years.

Licensed operators can only operate vehicles and drivers that are licensed by the same council, for example a Christchurch operator may only operate vehicles/drivers registered in Christchurch.

Before you start

You should read the policies and conditions for details of fees and the application process:

New driver application

Due to the current COVID 19 situation we are not currently accepting new driver applications.

You will need to complete and/or provide the following documents/information:

  • a BTEC Level 2 Certificate in the Introduction to the Role of a Taxi and Private Hire Driver. View our approved providers for the BTEC course
  • a driving assessment
  • a medical examination form completed by your doctor
  • a Disclosure and Barring Service (DBS) check certificate. This is obtained online. See the C Zone DBS instructions for more details
  • Proof of identity and eligibility to live and work in UK - a Passport and/or a Biometric Immigration Document
  • Proof of current home address which must match the address on your driving licence - such as a utility bill or bank statement. This proof must be dated within 3 months of the application
  • One current passport type photograph

New DVLA Check of your Driver Licence through Licence Link

Once you have submitted your application and all your documents have been checked, you will receive a series of emails from Licence Link. This is to check your DVLA Licence.

Further details on the DBS can be seen in paragraph 5.18 on pages 10 and 11 of the Christchurch Licence Policies and Conditions booklet. 

Application and renewal forms

Complete the relevant form and return it - together with all necessary supporting documents - to

All Christchurch licence renewals are not currently available to be completed online.

Driver renewals

Please be aware that we will require additional documentation to accompany any renewal to ensure that drivers are continuing to meet the ‘fit and proper’ requirements. Therefore, unless you have already received a renewal notification do not send any forms to the Taxi Licensing Team as they will not be accepted.

All forms that are completed and sent in prior to you receiving a notice of renewal will be rejected and returned. 

Please note, It can take up to 14 days to process your application.

Renewing a licence after 1 January 2019

If you need to renew your licence, please contact us.

Renewals should be submitted via email to You will need to submit completed application form, supporting documentation and make payment of the fee either by telephoning 01202 451177.

If you were granted a licence before 1 October 2017 you will need to complete a Vocational Diploma (NVQ) in Road Passenger Vehicle Driving, unless you can provide proof of completion of an appropriate BTEC or NVQ before 1 October 2017.

Please note, It can take up to 14 days to process your application.

Changes to Wick Lane taxi rank

From 1 September 2017, hackney carriage drivers must:

  • only access Wick Lane Taxi Rank between 6pm and 8am daily via the feeder rank in Mayor's Mead Car Park
  • locate their vehicles in the coach bays facing the new electronic signalling device, which will show when a space on the rank is available
  • leave the feeder rank in turn to get on the Wick Lane rank
  • no longer queue in Wick Lane

Failure to comply may result in legal action, including suspension or revocation of licences.

Customer information


The Christchurch fare chart shows the maximum fares that taxis are able to charge:

If you make a booking with a private hire company you should agree the fare before the booking is confirmed as the council does not set these fares.

Wheelchair accessible vehicles

View the contact details of companies with wheelchair accessible vehicles.

Register of licensed drivers, vehicles and operators

View the Christchurch licence register, which shows licensed drivers, vehicles and operators.

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