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Services in Christchurch

How the service works

The garden waste service is an opt-in chargeable service available to all Christchurch residents.

Please register on the Services in Bournemouth website if you live in Bournemouth and on the Services in Poole website if you live in Poole.

Garden waste can also be taken to any Household Waste Recycling Centre in the BCP Council area.

Getting your garden waste bin and sticker

If you register between 1 November 2019 and 1 March 2020 and are new to the garden waste collection service, we will deliver your bin in time for the start of service in April 2020.

For customers who apply on or before 1 March 2020, we will send you an information pack containing a sticker and a collection calendar mid March 2020.

If you register after 1 March and before 15 March, we will try out best to get you ready for the service as soon as possible, however we cannot guarantee that it will be before the start of the service on 1 April.

If you registered between 16 March 2020 and 30 September 2020, we will deliver your bin and information pack within 6 weeks of your registration date.

Please make sure you place your 2020 collection sticker on your bin so that we know to empty it.

Garden waste collections start date

The 2020 service starts on week commencing 1 April 2020 and the last collection will be on week ending 11 December 2020.

Please make sure you always put the bin out by 6am on your collection day. We will empty your bin fortnightly on the same day. We often make collections in the evening and may continue until 11pm.

What can and cannot go in your garden waste bin

The following can go in your garden waste bin:

  • grass cuttings
  • hedge and shrub clippings
  • plants and weeds
  • leaves
  • twigs
  • branches and bark
  • cut flowers
  • pot plant compost

The following cannot go in your garden waste bin:

  • cardboard
  • any type of plastic
  • bin liners
  • plastic bags
  • plant pots
  • food or kitchen waste
  • soil, turf, ash or garden chemicals
  • invasive species such as Japanese Knotweed or Himalayan Balsam
  • stones or rubble
  • DIY rubbish, timber or sawdust
  • animal waste or bedding
  • metal or glass

Garden waste bin size

The bins are 240 litres, with approximate dimensions of 1063mm high, 720mm wide and 560mm deep.

Missing or damaged bin

If your garden waste bin has been damaged or gone missing, please call us to order a new one.

If it's missing, please check that the bin is not nearby or at a neighbour's house.

Assisted collections

If you cannot put your bin out for collection due to being disabled or physically unable, you can ask us for an assisted collection. You should only ask if there is no one else at the property who can help. Please call us if this service is required.

Paying for multiple properties

If you would like to pay for multiple properties, for example, as a landlord or on behalf of other people as well as yourself, please contact us to request this.

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