How the service works
The garden waste service is an opt-in chargeable service available to all Christchurch residents.
Please register on the Services in Bournemouth website if you live in Bournemouth and the Services in Poole website if you live in Poole.
Garden waste can also be taken to any Household Waste Recycling Centre in the BCP Council area.
Getting your garden waste bin and sticker
If you register between 1 October 2020 and 18 December 2020 and are new to the garden waste collection service, we will deliver your bin in time for the official start of service in February 2021.
For new and existing customers who apply on or before 18 December 2020, we will send you an information pack containing a bin sticker and a collection calendar in January 2021.
If you apply after 18 December 2020, we'll try our best to get you ready for the service as soon as possible, however we cannot guarantee that it will be before the official start of the 2021 service on 15 February 2021. If you registered after 18 December 2020, we will deliver your bin and information pack within 6 weeks of your registration date.
Please make sure you place your 2021 collection sticker on your bin so that we know to empty it.
Garden waste collections start date
The 2020 service was temporarily suspended for two collections due to Covid-19. To make up for these collections, we’ll be providing a catch-up service from 18 January to 12 February 2021.
During these four weeks, if you subscribed to the 2020 service, please present your bins with your 2020 payment sticker clearly visible to receive these two collections.
The 2021 service officially starts week commencing 15 February 2021, garden was bins must display the 2021 service sticker from this date onwards to ensure your bin is emptied. The last collection will be on week ending 17 December 2021.
Please make sure you always put the bin out by 6am on your collection day. We will empty your bin fortnightly on the same day. We often make collections in the evening and may continue until 11pm.
What can and cannot go in your garden waste bin
The following can go in your garden waste bin:
- grass cuttings
- hedge and shrub clippings
- plants and weeds
- branches and bark
- cut flowers
The following cannot go in your garden waste bin:
- soil, turf, ash or garden chemicals
- any type of plastic (bags, liners or pots)
- food or kitchen waste
- invasive weeds (for example, Japanese Knotweed)
- stones, rubble, gravel or sand
- DIY rubbish or sawdust
- animal waste or bedding
- logs, large branches or wood.
Garden waste bin size
The bins are 240 litres, with approximate dimensions of 1063mm high, 720mm wide and 560mm deep.
Missing or damaged bin
If your garden waste bin has been damaged or gone missing, please call us to order a new one. A charge will be made for the bin replacement unless the bin(s) is lost during collection or damaged through the collection process.
If it's missing, please check that the bin is not nearby or at a neighbour's house.
If you cannot put your bin out for collection due to being disabled or physically unable, you can ask us for an assisted collection. You should only ask if there is no one else at the property who can help. Please call us if this service is required.
Paying for multiple properties
If you would like to pay for multiple properties, for example, as a landlord or on behalf of other people as well as yourself, please contact us to request this.