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Services in Christchurch

Apply for Council Tax Support

We prefer you apply online. This speeds things up, saves public money and frees up time so we can support those who are unable to apply online. If you live in Christchurch you can make an online application to claim Council Tax Support and or Housing Benefit.

Apply for Council Tax Support and Housing Benefit

You will need to complete the relevant application form for you in accordance with the instructions. Please check that there are no errors and then submit the form and supporting evidence. Supporting evidence for a benefit application must be provided straight away, and within one month of the date your form is received.

Supporting evidence can be provided by uploading documents within the online application form using the upload and attach file facility or by sending us an email quoting your National Insurance number in the subject line. 

Submit evidence documents online

Alternatively after submitting the application form, please submit your evidence documents online.

Start now

Please contact customer services for any support required with online forms or evidence submission.

New Claim for Housing Benefit and Council Tax Support

Before you apply, if you are of working age, please check if you should be applying for Universal Credit.

Before you apply

If you are of working age, please check if you should be applying for Universal Credit.   

Standard reclaim form

Complete this form if you are already claiming Housing Benefit and/or Council Tax Support and one of the following has ceased: 

  • Income Support
  • Job Seekers Allowance (Income Based)
  • Employment and Support Allowance (Income Related)
  • Pension Credit (Guarantee

Start now


Self employed earnings form

Complete this form if:

  •  you or your partner are self-employed and if you do not have any trading accounts, or
  • you have just started your business 

If you have just started your business, please project the business income and expenditure on the online form by ticking 'Estimated'


Start now

Do not fill in this form if If you are a director of a limited company. Instead, please provide your certified company accounts showing directors remuneration.


Submit evidence documents online

Do not use this form to provide proof of identification and/or National Insurance Number. This evidence must be provided as original documentation directly to us: Stour Valley and Poole Partnership, PO Box 722, Poole, BH15 2YE. Use this form for all other supporting evidence to support your benefit application.

Files we accept

The type of files accepted as attachments are:

  • images (jpeg, gif, png)
  • PDF
  • TIF

There is a 5MB size limit on all evidence files. If you need to attach a Word Document, save it as a PDF first before attaching to this form. 


Recover a saved form

To recover a partially completed form, you will be asked to enter the 10 character reference code you were given when you saved the form. If you do not have the character reference code, you will need to start the form again. We only keep partially completed forms for 30 days.

I need help applying

Contact us and we can support you through the process.

Sending us your documents

Send your form to us as soon as possible, even if you don't have all the requested documents. This means we can begin processing your application as quickly as possible.

We need original copies of proof of your identity and national insurance number.

Your feedback

This form is for reporting incorrect website content, technical issues, or general website feedback.

Contact us if you want to get in touch about a council service instead.

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This helps us direct your feedback to the appropriate council.